I really hope you like your purchase. I work very hard on my art, and do everything I can to make sure it gets to you safely. If there is a problem with your product, please let me know as soon as possible. As a sole trader, it is just me, the artist, you will be talking to, and I value my customers very highly.
RETURNS
If your purchase arrives damaged or defective, please contact me via the contact form.
You can return or exchange your purchase up to 21 days after purchase.
To be eligible for a return or exchange, your item must be unused and in the same condition in which it was received, in the original packaging. Some goods are exempt from being returned, for example:
- Free gifts or promotional items
- Gift cards or vouchers
- Personalised Products (Items that have been modified with a name or message)
- Commissioned Artwork (Artwork created specifically for you, by me, the artist)
If there is anything I can help with, please contact me via the contact form.
REFUNDS
Once your return is received and inspected, I will send you an email to notify you that I've received your returned item. I'll check it over to see if it is in the same condition in which I sent it. If it is returned in a different state, I'm afraid I won't be able to offer a refund or exchange.
If all is in order, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.
CLASSES AND WORKSHOPS - CANCELLATION POLICY
If you book a class, and you find you cannot attend for any reason, please let me know as soon as possible. Here are my policies:
1. All cancellations with less than 24 hours notice will be charged in full with no refunds given.
2. Cancellations made less than 72 hours beforehand will be subject to a £10 admin fee.
3. No-shows will not be refunded.
4. If you make a block booking, no refunds will be given on individual dates that you can't attend.
5. If you cannot attend a class, you may be able to swap to a different class, but that is at the workshop leader's discretion and is subject to availability. Swapping to a different class is not guaranteed, but I will try to be as flexible as I can.
If you realise you won't be able to attend, the best thing to do is to get in touch, and give me as much notice as possible so that I can work out an alternative. I love teaching people, and sharing art with them, and want to do all I can to get people making art.